Front Desk Agent

Bring Your Passion for Hospitality to the Coast Step into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service. At Oceana, exceptional service begins the moment a guest arrives. We are seeking a professional, service-driven Front Desk Agent to serve as the face of our hotel and deliver seamless, memorable experiences from arrival to departure. This role is ideal for someone who is polished, attentive, and passionate about delivering thoughtful, detail-oriented service. About The Role As a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check-in and check-out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades. What You’ll Do Provide a warm, professional welcome to all guestsAnticipate guest needs and resolve concerns promptly and effectivelyShare knowledge of hotel amenities and local attractionsEnsure a seamless check-in and check-out experienceVerify reservations, billing details, and payment methodsAssign rooms and manage inventory according to hotel standardsProcess payments and maintain accurate guest recordsAssist with creating and modifying reservationsPromote room upgrades and hotel services when appropriateCoordinate dining, transportation, and local experiencesCollaborate with housekeeping, bell services, and other departmentsManage guest communications, calls, packages, and special requestsFollow all cash handling, privacy, and operational proceduresSupport daily balancing and additional front office tasks as needed What You Bring 2+ years of front desk or guest services experience, preferably in a luxury hotelExcellent communication, problem-solving, and interpersonal skillsStrong attention to detail with the ability to multitask effectivelyExperience with hotel systems and Microsoft OfficeProfessional demeanor with a guest-first mindsetFamiliarity with the Santa Monica / Los Angeles area preferredAbility to perform in a fast-paced, service-oriented environment Schedule & Expectations Flexible availability, including mornings, evenings, weekends, and holidaysAbility to stand or walk for extended periodsAbility to lift up to 20 lbs occasionallyComfortable working indoors and outdoors in varying conditionsMaintain a polished appearance in line with hotel grooming standards Benefits & Perks Competitive medical, dental, and vision benefitsBasic life insurance401(k) with auto-enrollment after 60 daysPaid time off, including vacation, sick leave and holidays* Why Oceana Hotel Oceana Santa Monica offers a boutique environment where quality is prioritized over quantity, and every detail matters. Our team is committed to delivering thoughtful, personalized service that exceeds expectations. If you take pride in creating exceptional guest experiences, we invite you to apply. Apply Today Submit your application and monitor your phone and email for next steps in the hiring process. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.