Front Desk Agent - Hotel Valley Ho

About the role

Welcome to Hotel Valley Ho, a vibrant property in Scottsdale, Arizona, part of the Pyramid Global Hospitality portfolio. As a Front Desk Agent, you will play a crucial role in creating memorable experiences for our guests.

Responsibilities

• Engage guests with an engaging personality, providing a memorable first impression.
• Ensure smooth check-ins, register guests, and address their needs and preferences.
• Resolve issues promptly and "wow" guests with exceptional service during challenging situations.
• Promote and sell hotel programs, enhancing guest satisfaction.
• Communicate effectively with hotel staff, facilitating seamless operations.
• Maintain house bank, follow safety protocols, and assist other departments as needed.

Requirements

• A high school diploma or equivalent.
• A strong desire to make a positive impact on others.
• An outgoing and engaging personality.
• Strong computer skills.
• Excellent verbal and written communication abilities.
• The ability to work in a fast-paced environment.
• Availability to work various shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on others.
• An outgoing and engaging personality.
• Strong computer skills.
• Excellent verbal and written communication abilities.
• The ability to work in a fast-paced setting.
• Availability to work various shifts, including weekends and holidays.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Attention to detail.

Benefits

• 401(k) with a company match.
• Tailored recognition programs celebrating achievements.

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

Variety of shifts including weekends and holidays.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.