Front Desk Agent-Hampton Inn & Suites Stephenville, TX

Key Responsibilities

• Greet guests warmly and professionally during check-in and check-out
• Process reservations, room assignments, and payment transactions accurately
• Handle guest inquiries, requests, and complaints promptly and courteously
• Answer and route incoming phone calls
• Maintain accurate guest records and cash handling procedures
• Communicate effectively with housekeeping and maintenance to ensure room readiness
• Follow all hotel policies, brand standards, and safety procedures

Qualifications

• A high school diploma or equivalent
• Prior hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills; hotel PMS experience a plus