Front Desk Agent -Hampton Inn & Suites Stephenville, TX

Key Responsibilities

• Greet guests in a warm, professional manner.
• Process check-ins and check-outs accurately using the hotel PMS.
• Handle reservations, room assignments, and billing transactions.
• Respond promptly to guest inquiries, requests, and complaints.
• Maintain accurate cash handling and end-of-shift reconciliation.
• Communicate effectively with housekeeping and maintenance teams.
• Maintain cleanliness and organization of front desk and lobby area.
• Follow all company policies, safety procedures, and brand standards.
• Aid with night audit or additional tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or customer service experience preferred.
• Strong communication and computer skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including weekends and holidays.