Front Desk Agent - Hampton inn Phoenix Airport North

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assistance with Reservations

• Promptly, accurately and efficiently check in and out guests.
• Absorb and act on special requests from guests.
• Block rooms according to guest needs.

Cash Handling

• Accurately manage cash handling, including receiving payments and giving correct change.

Knowledge of Systems and Procedures

• Have complete working knowledge of Front Office computer or manual system.
• Know how to post all charges and perform daily transactions.
• Have working knowledge of hotel rates, discounts, and reservation procedures.
• Be able to take reservations in approximately 2 minutes.
• Follow cancellation and relocation procedures when necessary.