Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

Responsibilities

Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Requirements

• Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
• A minimum of 1-year of previous customer service experience working in a customer/guest service role is desired.
• Experience with the OnQ is a plus.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Benefits

• Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.
• Benefits We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
• Hilton offers its eligible team members a comprehensive benefits package including:
• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
• Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• 401(k) plan
• Pension plan – Hilton to put $1.35 per hour you work
• Employee Stock Purchasing Program
• Access to your pay when you need it through DailyPay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistant Program
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue.