Front Desk Agent - FULL TIME
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to copy the text exactly? Probably we can paraphrase but must preserve meaning. Safer to copy sentences as is, but we can break into list items.
We need to remove cookie/navigation/legal/EEO etc. There's none obvious besides maybe "Responds in a professional..." which is part of duties.
We need to include the perks list: "A fun, friendly work environment where everyone belongs", "Opportunities for personal growth and development", "Be the face of our hotel — creating welcoming first impressions", "Learn new skills and grow your hospitality career", "Enjoy fantastic employee perks like discounts on hotels, dining, and more!" Then later "Perks & Benefits" list: Medical, dental, & vision insurance; Health savings & flexible spending accounts; Basic Life & AD&D insurance; Paid time off — vacation, sick days, and holidays; 401(k) with employer matching; Employee Assistance Program; Tuition Reimbursement.
We need to include those as list items under Benefits.
Responsibilities: many sentences describing duties. We'll convert each sentence to a list item.
Requirements: Education/Formal Training: High School diploma or equivalent. Experience: None required. Knowledge/Skills: list of bullet points: Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands: maybe could be part of Requirements? Could be separate section? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands could be under Requirements or Qualifications. Probably include under Requirements as part of qualifications. But we have to preserve all substantive info; we can include Physical Demands as a list under Requirements.
Environment: also maybe under Requirements.
We need to avoid creating sections with filler. So we will have sections: About the role (intro paragraph), Responsibilities, Requirements (including Education, Experience, Knowledge/Skills, Physical Demands, Environment), Benefits.
We must not repeat job title as heading. So no h3 for Front Desk Agent.
We need to output only HTML fragment.
Let's craft.
First, About the role: combine the introductory fluff into a paragraph. Should we keep emojis? Probably remove them as they are not substantive? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Emojis not mentioned; but they are decorative. Might be okay to keep but better to strip them for clean HTML. We'll keep the substantive text: "Join Our Front Desk Dream Team! Are you a friendly, outgoing, and energetic person looking to kickstart an exciting hospitality career? UNC Charlotte Marriott is searching for a Front Desk Agent to welcome our guests with warmth and enthusiasm as part of our amazing WELCOME TEAM! Come be the first smile our guests see and help create unforgettable experiences right from the start. Located just north of downtown Charlotte on the beautiful UNC Charlotte campus, our cozy yet vibrant hotel is the perfect place to grow, connect, and make a difference. We’re proud to be part of the award-winning Sage Hospitality family — recently named Hotel of the Year by NFL NFC for outstanding service! Our team is passionate about providing top-notch hospitality and making every guest feel valued and cared for."
We can keep that as a paragraph.
Now Responsibilities: list each duty sentence.
Let's extract duties from the block after "What’s in it for you?" Actually after benefits list there is a long paragraph of duties. We'll split by sentences.
Sentences:
1. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
2. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
3. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
4. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
5. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
6. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
7. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
8. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
9. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
10. Maintains a friendly, cheerful and courteous demeanor at all times.
We'll put each as
- .
Now Requirements: include Education/Formal Training, Experience, Knowledge/Skills, Physical Demands, Environment.
Education: "High School diploma or equivalent."
Experience: "None required."
Knowledge/Skills: list each bullet.
Let's extract:
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands: The paragraph: "The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs."
We need to preserve all info; but note some duplication: "Occasional standing" appears after earlier "90% of shift is standing". We'll keep as is.
Environment: "Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%"
Probably truncated; but we keep as is.
We'll make list items for each distinct requirement.
Now Benefits: list the perks and benefits.
First bullet list from "What’s in it for you?":
- A fun, friendly work environment where everyone belongs
- Opportunities for personal growth and development
- Be the face of our hotel — creating welcoming first impressions
- Learn new skills and grow your hospitality career
- Enjoy fantastic employee perks like discounts on hotels, dining, and more!
Then the "Perks & Benefits" list:
- Medical, dental, & vision insurance
- Health savings & flexible spending accounts
- Basic Life & AD&D insurance
- Paid time off — vacation, sick days, and holidays
- 401(k) with employer matching
- Employee Assistance Program
- Tuition Reimbursement
We'll combine into one Benefits list.
Now output HTML.
We'll wrap sections in maybe not required; just headings and content.
We'll output:
About the role
...
Responsibilities
- ...
...
Requirements
- High School diploma or equivalent.
- None required.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing.
- Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
- Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
- Work inside 95%
But note we duplicated some: "Occasional standing" appears after "90% of shift is standing". We'll keep both.
Now Benefits:
Benefits
- A fun, friendly work environment where everyone belongs
- Opportunities for personal growth and development
- Be the face of our hotel — creating welcoming first impressions
- Learn new skills and grow your hospitality career
- Enjoy fantastic employee perks like discounts on hotels, dining, and more!
- Medical, dental, & vision insurance
- Health savings & flexible spending accounts
- Basic Life & AD&D insurance
- Paid time off — vacation, sick days, and holidays
- 401(k) with employer matching
- Employee Assistance Program
- Tuition Reimbursement
We must ensure no extra sections like Pay or Schedule.
Now check for any duplicated lines: we have not repeated.
Check
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to copy the text exactly? Probably we can paraphrase but must preserve meaning. Safer to copy sentences as is, but we can break into list items. We need to remove cookie/navigation/legal/EEO etc. There's none obvious besides maybe "Responds in a professional..." which is part of duties. We need to include the perks list: "A fun, friendly work environment where everyone belongs", "Opportunities for personal growth and development", "Be the face of our hotel — creating welcoming first impressions", "Learn new skills and grow your hospitality career", "Enjoy fantastic employee perks like discounts on hotels, dining, and more!" Then later "Perks & Benefits" list: Medical, dental, & vision insurance; Health savings & flexible spending accounts; Basic Life & AD&D insurance; Paid time off — vacation, sick days, and holidays; 401(k) with employer matching; Employee Assistance Program; Tuition Reimbursement. We need to include those as list items under Benefits. Responsibilities: many sentences describing duties. We'll convert each sentence to a list item. Requirements: Education/Formal Training: High School diploma or equivalent. Experience: None required. Knowledge/Skills: list of bullet points: Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands: maybe could be part of Requirements? Could be separate section? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands could be under Requirements or Qualifications. Probably include under Requirements as part of qualifications. But we have to preserve all substantive info; we can include Physical Demands as a list under Requirements. Environment: also maybe under Requirements. We need to avoid creating sections with filler. So we will have sections: About the role (intro paragraph), Responsibilities, Requirements (including Education, Experience, Knowledge/Skills, Physical Demands, Environment), Benefits. We must not repeat job title as heading. So no h3 for Front Desk Agent. We need to output only HTML fragment. Let's craft. First, About the role: combine the introductory fluff into a paragraph. Should we keep emojis? Probably remove them as they are not substantive? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Emojis not mentioned; but they are decorative. Might be okay to keep but better to strip them for clean HTML. We'll keep the substantive text: "Join Our Front Desk Dream Team! Are you a friendly, outgoing, and energetic person looking to kickstart an exciting hospitality career? UNC Charlotte Marriott is searching for a Front Desk Agent to welcome our guests with warmth and enthusiasm as part of our amazing WELCOME TEAM! Come be the first smile our guests see and help create unforgettable experiences right from the start. Located just north of downtown Charlotte on the beautiful UNC Charlotte campus, our cozy yet vibrant hotel is the perfect place to grow, connect, and make a difference. We’re proud to be part of the award-winning Sage Hospitality family — recently named Hotel of the Year by NFL NFC for outstanding service! Our team is passionate about providing top-notch hospitality and making every guest feel valued and cared for." We can keep that as a paragraph. Now Responsibilities: list each duty sentence. Let's extract duties from the block after "What’s in it for you?" Actually after benefits list there is a long paragraph of duties. We'll split by sentences. Sentences: 1. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. 2. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 3. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. 4. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. 5. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. 6. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. 7. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. 8. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. 9. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 10. Maintains a friendly, cheerful and courteous demeanor at all times. We'll put each as
About the role
...
Responsibilities
- ... ...
Requirements
- High School diploma or equivalent.
- None required.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing.
- Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
- Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
- Work inside 95%
Benefits
- A fun, friendly work environment where everyone belongs
- Opportunities for personal growth and development
- Be the face of our hotel — creating welcoming first impressions
- Learn new skills and grow your hospitality career
- Enjoy fantastic employee perks like discounts on hotels, dining, and more!
- Medical, dental, & vision insurance
- Health savings & flexible spending accounts
- Basic Life & AD&D insurance
- Paid time off — vacation, sick days, and holidays
- 401(k) with employer matching
- Employee Assistance Program
- Tuition Reimbursement