Front Desk Agent - Full Time

Position Summary

The Front Desk Agent is responsible for welcoming guests, processing arrivals and departures, handling reservations, addressing guest inquiries, and providing outstanding customer service while maintaining Hyatt brand standards.

Essential Responsibilities

• Greet guests in a warm, friendly, and professional manner.
• Process guest check-ins and check-outs accurately and efficiently.
• Handle reservations, room assignments, and payment transactions.
• Respond promptly to guest requests, concerns, and service recovery opportunities.
• Answer telephone calls and provide information regarding hotel services and local attractions.
• Maintain accurate guest records and documentation.
• Cookorate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Follow cash handling, safety, and security procedures.
• Aid with additional front office duties as assigned.

Qualifications

• Previous hotel front desk experience preferred.
• Experience with Hyatt systems and Opera/PEP is a plus.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Strong attention to detail and organizational skills.
• Flexible schedule, including weekends and holidays.
• High school diploma or equivalent required.
• Must be authorized to work in the United States.

What We Offer

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Sick Leave
• Paid Vacation and Holiday Pay
• 401(k) Retirement Plan
• Employee Hotel Discounts
• Career Growth and Development Opportunities

Schedule

Full-Time

Open availability preferred

Morning, evening, weekend, and holiday shifts as business needs require

How to Apply

Interested candidates are encouraged to apply by submitting their resume. We are looking for individuals who are passionate about hospitality and committed to delivering exceptional guest service.

Hyatt House Irvine is an Equal Opportunity Employer and values diversity in the workplace.