Front Desk Agent - Full Time

About the role

The Hotel Landing is the premier luxury lakeside destination in the Upper Midwest, where every experience is thoughtfully curated and every guest interaction is defined by discretion, personalization, and impeccable service. We are passionate about creating moments of elegance, authenticity, and lasting memories—combining refined hospitality with a welcoming, service-driven culture. Our team is committed to excellence, innovation, and building relationships that elevate both our brand and the experiences we deliver.

Responsibilities

• Respond professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet guests and complete check-in procedures daily using manual and computerized methods to ensure guest satisfaction and room accuracy.
• Facilitate guest departure (check-out) daily by following established procedures to close guest accounts and prepare rooms for the next guest.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods to ensure accurate hotel records and guest charges.
• Courteously answer inquiries and accept reservations in person and by telephone, communicating hotel rates and information while using suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests to provide efficient service.
• Control cash transactions at the front desk and maintain responsibility for a personal bank as specified by hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• High school graduate-level mathematical aptitude and knowledge of standard cash handling procedures.
• Experience with computerized cash register systems.
• Past experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
• Highly organized with strong attention to detail, particularly when performing multiple tasks.

Physical Demands

• Ability to read written communications and a monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal and written instructions, multitask, and communicate both verbally and in writing.
• 90% of shift is spent standing; repeated bending and kneeling required for filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Work Environment

Prolonged standing at an indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work is performed inside 95% of the time.

Benefits

• Sage Hotel & Restaurant discounts across the US.
• Paid vacation, sick, and holiday pay.
• Medical, vision, and dental insurance.
• 401k retirement plan.
• Convenient location.
• Free shift meal.
• Complimentary parking.