Front Desk Agent - Full Time

Why Us?

At The Bidwell Marriott Portland, you’re not just joining a hotel—you’re stepping into a space that reflects the soul of the city. Located on Portland’s storied Broadway Avenue, we blend warm, good-natured hospitality with an independent spirit that celebrates curiosity, comfort, and connection. Our team thrives on crafting personalized guest experiences rooted in authenticity and care. Whether it’s greeting a guest like an old friend, recommending a local hidden gem, or simply making someone’s day a little easier—we lead with heart, attention, and purpose. We believe in meaningful work, shared pride, and a culture where every voice matters.

Working at The Bidwell means being part of a team that’s both relaxed and refined. We live and lead at the intersection of downtown culture and Northwest nature—creating a sanctuary in the center of it all. It’s a place to grow, contribute, and build something together that’s truly unique to Portland. As part of Sage Hospitality Group, we’re anchored by a shared mission to enrich lives, one experience at a time. We encourage independent thinking, value diversity of thought, and invest in your development—because we know that when you thrive, so do we. Join us at The Bidwell—where good-natured hospitality meets purpose, place, and possibility.

Responsibilities

• Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet and complete established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest satisfaction and room assignment as requested.
• Facilitate guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and prepare rooms for the next guest.
• Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate cash handling methods and established procedures to present timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increase occupancy, and revenue.
• Maintain good customer relations by staying informed about all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, both in person and on the telephone.
• Operate PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High School diploma or equivalent.
• High school graduate-level mathematical aptitude.
• Knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Highly organized with the ability to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written communiques and a monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
• 90% of shift is spent standing.
• Repeated bending and kneeling required while filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional standing, carrying, and lifting of files and office items up to 25 lbs.

Work Environment

Prolonged standing at an indoor, thermostatically climate-controlled work station under fluorescent lighting. Work inside 95% of the time.

Benefits

• $50 discounted Tri-Met monthly pass or parking option.
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels.
• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer).
• Paid time off.
• Paid sick time.
• Paid holidays.
• Medical, vision, and dental insurance.
• Referral bonus eligible.
• 401K.