Front Desk Agent - Full Time

About the role

Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunities for casual conversation and has a direct impact on creating the guest experience. You’ll be the face of Hyatt as a Guest Relations Agent.

Responsibilities

• Manage the guest registration process.
• Communicate hotel services, promotions, and amenities to guests.
• Engage in casual conversation to enhance the guest experience.
• Process forms of payment.
• Respond to guest inquiries promptly and professionally.
• Represent Hyatt as a Guest Relations Agent.

Qualifications

• A true desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Relevant past hotel job experience.