Front Desk Agent- Element: Charlotte, NC
About the role
Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Element hotel located in Charlotte, NC. This position will be responsible for arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.
Responsibilities
- Greets, registers, and assigns rooms to guests.
- Issues room key and gives directions.
- Sorts incoming mail and faxes for guests.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes, confirms, and cancels reservations.
Requirements
- Previous experience as a Front Desk Agent is preferred.
- Experience in a customer service industry is required.
About Us
From humble beginnings in 2006 to an enterprise driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority—people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton, and IHG.
At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results, and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.
Benefits
- Growth and development tools and access to learning.
- Robust PTO policies.
- Medical/Dental/Vision Coverage.
- 401k matching.
- Employee Assistance Program.
- Discounted products and services.
Midas Hospitality is proud to be a drug-free workplace and equal opportunity employer.