Front Desk Agent - Country Inn & Suites Bowling Green

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Maintain room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Perform all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Job Qualifications

• A high school diploma or equivalent
• Six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds