Hotel Front Desk Agent

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation: $13 - $14.50 hourly Qualifications Exhibits working knowledge of Microsoft Office and reservation management systemsDisplays impeccable interpersonal, time management, organizational skills, and customer service skills1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredHigh school diploma, GED, or equivalentComfortable taking telephone calls and mitigating stressful situations Responsibilities Connect with the housekeeping department to ensure guest accommodations are readyPerform regular bookkeeping duties: make sure hotel guest information is current and correct Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersMitigate customer complaints as needed