Hotel Front Desk Agent

About the role

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. This part-time position is located at Hotel Portland Embassy Suites in Portland, OR.

What You Will Do

• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you're the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn't your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Benefits

• Career growth and learning – 40% of management hires are internal promotions.
• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation – Enjoy exclusive Atrium Traveler and brand discount programs.
• DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on brands and services.
• Community service and volunteer programs through Atrium.

Pay

Compensation range: $18.25 - $19.16 per hour, determined based on experience, skills, qualifications, and specific location.