Front Desk Agent/Concierge - The Abbey Inn & Spa

Front Desk Duties

• Greet guests with genuine warmth and professionalism upon arrival
• Perform check-in and check-out procedures accurately and efficiently
• Handle reservations, room assignments, and guest inquiries
• Resolve guest concerns promptly, ensuring a positive and memorable stay
• Communicate effectively with housekeeping, maintenance, and management
• Operate hotel systems including PMS, POS, and all other required hotel platforms, ensuring accuracy in guest accounts, billing, and reservations

Concierge Duties

• Provide personalized recommendations for dining, entertainment, and local attractions
• Arrange reservations, transportation, and special services
• Aid with guest requests and special arrangements
• Maintain knowledge of local area and events
• Cookordination with vendors and service providers

Experience & Education

• Previous hospitality, front desk, or guest service experience preferred
• Familiarity with hotel Property Management Systems (PMS), Point of Sale (POS), and related hospitality platforms preferred; ability to learn new systems required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Ability to stand for extended periods and lift luggage as needed
• Flexible availability, including weekends and holidays

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Ability to push, pull, and lift luggage and other guest items
• Ability to lift and carry up to 50 lbs independently