Front Desk Agent - Boulan and Liberty Park Hotel

Responsibilities

• Greet, register, and assign rooms to guests in a friendly and courteous manner.
• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments, and make change for guests.
• Understand and enforce the hotel company credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Professionally respond to guest issues and concerns, effectively turning a negative guest experience into a positive resolution.
• Perform other duties as assigned.

Skills and Experience

• Prior customer service experience required.
• Ability to utilize hotel software systems effectively.
• Friendly and courteous demeanor.
• High school diploma or GED.