Front Desk Agent

About the role

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Handle check-in and check-out procedures efficiently
• Ensure guest rooms are clean and ready for occupancy
• Answer phones and greet guests courteously
• Process payments and provide change
• Manage room reservations and availability
• Handle guest complaints and inquiries professionally
• Follow hotel policies and procedures

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills (Microsoft Office)
• Knowledge of hotel operations and procedures

Qualifications

• Experience in a front desk or hospitality role preferred
• Positive attitude and ability to work independently
• Strong organizational and time management skills

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities
• Computer literacy

Benefits

• Comprehensive health insurance
• Flexible scheduling
• Professional development opportunities

Pay

$19 - $20/hour

Schedule

Flexible schedule to accommodate shifts including weekends and holidays