Front Desk Agent

About the role

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Our brand-new hotel, conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full-service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center. Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check-in, process payments, offer local insights, and pay close attention to detail to provide them with a friction-free experience.

Position summary

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services.

Essential functions

• Check guests in and out of the hotel in accordance with hotel and/or brand standards.
• Inform guests about the hotel's facilities, policies, and procedures.
• Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Additional responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Pay

$17.00 - $19.00 per hour

Benefits

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. (*minimum 32 hours/week to qualify)