Front Desk Agent

Greet and communicate cordially with guests

• Promptly and professionally check in and out of the hotel
• Aid in pre-registration and reservation blocking when needed

Financial Management

• Know and manage all daily transactions and non-frequent operations using the Front Office computer or manual system
• Accurately handle cash, checks, and credit card payments, providing correct change

Special Requests and Room Management

• Review and accommodate reservations with special requests
• Have comprehensive knowledge of hotel rates, discounts, and payment procedures
• Manage room blocks based on special requests

Reservation Procedures

• Take reservations quickly, within approximately 2 minutes
• Understand and apply cancellation and relocation procedures as necessary