Front Desk Agent

About the role

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Responsibilities

• Work face to face with customers
• Check guests in and out
• Answer phones
• Handle all customer needs
• Always maintain a professional appearance and demeanor
• Help resolve discrepancies with guest bills
• Other duties as assigned

Requirements

• Must be able to communicate fluently in English
• Friendly, strong people skills
• Somewhat strong computer skills

Qualifications

• Minimum age: at least 18 years of age
• Housing availability: No

Benefits

• Free Epic pass(es) for employees
• Free ski and snowboard lessons
• 40% retail discounts
• Opportunity to grow through Epic Service – leading training and development experience
• Wellness benefits
• Employee discounted lift tickets for friends and family
• Additional employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Full‑time roles eligible for the above, plus health insurance: medical, dental, and vision plans (for eligible seasonal employees after 500 hours)
• Free ski passes for dependents
• Critical illness and accident plans

Pay

Starting wage: $20.00/hr – $22.92/hr (expected pay range).

Schedule

Employment type: Year round. Shift type: Full‑time hours available.