Front Desk Agent

About the role

We are seeking a highly motivated and professional Front Desk Agent to join our team at Quality Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer guest inquiries and provide information about hotel services and amenities
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints

Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications

• Previous experience in a hotel or hospitality industry
• Experience with hotel reservation software

Skills

• Educational background: High school diploma or equivalent
• Communication and customer service skills
• Basic computer proficiency (Microsoft Office)
• Second language fluency (preferred)
• Experience with hotel reservation software (preferred)