Front Desk Agent

What You'll Do

• Welcome guests with a positive and professional attitude
• Check guests in and out quickly and accurately
• Handle reservations, room requests, and guest questions
• Promote hotel amenities, services, and upgrades
• Cook up with housekeeping and maintenance to ensure rooms are ready
• Process payments, cash handling, and guest account charges
• Answer phones, messages, and guest requests professionally
• Help maintain a clean, organized, and fun front desk environment
• Follow hotel safety, security, and guest service standards

What We're Looking For

• Strong communication and customer service skills
• A positive attitude and team-player mindset
• Organized, dependable, and detail-oriented
• Comfortable using computers, phones, and office equipment
• Able to multitask in a fast-paced environment
• Hotel or customer service experience is a plus
• Able to stand/walk for extended periods and occasionally lift up to 40 lbs
• A flexible schedule, including weekends and holidays as needed

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.