Front Desk Agent

About the role

The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner consistent with the standards and policies of The Peninsula Hotel.

Responsibilities

• Provide world-class and personalized service to all guests by offering a warm and friendly welcome during check-in and throughout their stay.
• Greet and register guests, assign rooms, escort guests to rooms, and arrange check-out in accordance with hotel procedures while meeting guest expectations.
• Provide general information and assistance to guests to ensure needs and requests are consistently met.
• Escort guests to rooms, provide a hotel overview or orientation, and arrange check-out following hotel procedures.
• Ensure correct reconciliation of funds at the end of each shift and report any discrepancies to the Manager on Duty immediately.
• Perform reception administrative duties such as updating client profiles, filing registration cards, managing emails, and monitoring faxes.
• Adhere to all Peninsula New York guest service standards.
• Handle client feedback and complaints professionally and promptly, involving the Manager on Duty as needed.

Requirements

• A Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
• At least one year of previous hotel experience, preferably in the luxury market.
• Excellent interpersonal communication and organizational skills.
• Ability to work well under pressure, handle multiple tasks simultaneously, and understand cash and basic accounting principles.
• Aptitude for guest service with a cheerful, positive attitude.
• Fluency in English; fluency in at least one foreign language is preferred.
• Fully flexible schedule availability.
• Work authorization in the United States.

Pay

$34.00 USD per hour.