Front Desk Agent
About the role
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof. Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality: Excellence, Accountability, Integrity, Teamwork, Tradition, Community. Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained‑glass ceiling—alongside the debut of refined dining experiences shaped by Michelin‑starred Chef Jean‑Georges Vongerichten. Why you'll thrive here: When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand. As a Guest Services Front Desk Agent at The Hermitage Hotel, you are the first and lasting impression of