Front Desk Agent
Stagecoach Inn & Restaurant · Salado, TX · 2 mo ago
ManagementFull-time
About the role
As the initial touchpoint for our guests, you will oversee every aspect of their stay, ensuring a delightful and unforgettable experience.
Responsibilities
- Complete all check-in and check-out procedures
- Oversee all reservations, including online and phone
- Complete room payments and verify identification
- Inform customers about payment methods and verify their credit card data
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond swiftly to any guest concerns in a professional manner
- Respond to clients’ complaints in a timely and professional manner
- Collaborate with the housekeeping team and assist the department when needed
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Perform other duties as directed and assigned
Requirements
- Previous hotel / front desk agent experience is preferred
- Customer service attitude
- Must be able to convey information and ideas clearly, both oral and written
- Must work well in stressful, high-pressure situations
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Willingness to work at peak hours, which may include evenings, holidays, and weekends
- Excellent phone etiquette and communication skills
- Strong guest relations skills with the ability to provide personalized service
- Bilingual proficiency is a plus
Skills
- Excellent communication skills (verbal and written)
- Strong interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using office equipment (e.g., phone systems, printers, scanners)
- Knowledge of office management software
- Customer service-oriented mindset
- Attention to detail and accuracy
- Ability to handle difficult situations with patience and professionalism
Benefits
- Competitive pay
- Flexible scheduling
- Employee discounts
- Opportunities for advancement
- Health Insurance
- PTO
- Vision & Dental