Front Desk Agent

About the role

Cincinnati Marriott at RiverCenter is located near popular attractions such as The Banks, Great American Ballpark, and Paycor Stadium. This hotel offers an ideal setting for warm welcomes and exceptional service.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Qualifications

• Education: High school diploma or equivalent
• Experience: One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite (Outlook, Word, Excel)
• Previous experience with hotel PMS systems a plus