Front Desk Agent

About the role

We are looking to add an upbeat, enthusiastic Front Desk Agent to our team to provide great service and memorable experience to our guests.

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Qualifications

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role is desirable, as well as experience with hotel reservations software, like OnQ or Opera, and customer service experience. Excellent communication and organizational skills are also required.