Front Desk Agent

About the role

Join Our Team as a Front Desk Agent at Hilton Garden Inn Indianapolis Airport! Are you an outgoing, people-loving individual who thrives in a fast-paced environment? We’re looking for a Front Desk Agent who’s ready to provide exceptional service and create a welcoming experience for every guest!

Responsibilities

• Welcome Guests: Greet new arrivals with a friendly smile, provide room keys, and offer them all the info they need to enjoy their stay.
• Manage Reservations: Handle online and phone reservations, and keep things running smoothly by managing room assignments.
• Provide Excellent Service: Answer guest questions about rooms, rates, amenities, and hotel services.
• Solve Problems with a Smile: Handle guest complaints promptly and professionally, ensuring their needs are met.
• Collaborate: Work closely with housekeeping to make sure every room is pristine and ready for guests.
• Upsell Services: Highlight available amenities and encourage guests to enjoy everything our hotel has to offer!
• Personalized Service: Take care of group reservations and VIP guests, ensuring they get the special attention they deserve.

Qualifications

• Previous experience as a Front Desk Agent or similar role is a plus!
• Familiarity with hotel reservation software like OnQ or Opera is a bonus.
• A passion for helping others and providing top-tier service.
• Strong verbal and organizational skills.

What We Offer

• Medical, Dental, and Vision Insurance
• PTO and Employee Discounts
• 401K with Match
• Life Insurance and Employee Assistance Program
• Referral Bonus Program

Why Schahet Hotels?

We believe in taking care of our team, so we offer:

• Medical, Dental, and Vision Insurance
• PTO and Employee Discounts
• 401K with Match
• Life Insurance and Employee Assistance Program
• Referral Bonus Program

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.