Front Desk Agent

About the role

The Courtyard Portland City Center is seeking an AM Front Desk Agent to join their team. This position is part of Sage Hospitality Group, a company committed to excellence and community impact. They seek candidates who can provide exceptional service and foster positive relationships with guests.

Responsibilities

• Responds to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Greets and completes check-in procedures for guests, using both manual and computerized methods.
• Facilitates guest departure by following established procedures and closing guest accounts.
• Calculates and posts guest accounts and other forms of credit using proper cash handling methods.
• Answers inquiries and accepts reservations, both in person and by telephone, using suggestive selling techniques to increase occupancy and revenue.
• Maintains good customer relations by keeping up-to-date on in-house and area functions and responding to questions and concerns with timely and knowledgeable responses.
• Controls cash transactions and maintains personal bank as per hotel bank agreement policy.
• Operates PBX equipment, accepting incoming calls, scheduling wake-up calls, and paging guests.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Past experience in dealing directly with the public.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with customer service problems.
• High level mathematical aptitude and knowledge of computerized cash register systems.
• Organized and able to pay attention to minute details.

Qualifications

• Must be able to read written communiques and monochrome computer screens.
• Must be able to operate computer, calculator, and telephone keyboards.
• Must be able to understand and follow verbal/written instructions.
• Must be able to communicate both verbally and in writing.

Physical Demands

• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
• Reasonable accommodations may be made for individuals with disabilities.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional standing, carrying, and lifting of files and office items up to 25 lbs.