Front Desk Agent

About the role

We are seeking a dedicated and detail-oriented Night Auditor and Front Desk Agent to join our team. This dual-role position is critical in maintaining smooth operations during the overnight hours while providing exemplary service to our guests.

Responsibilities

• Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
• Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
• Handle guest check-in and check-out processes efficiently and courteously.
• Manage and resolve guest complaints and requests with professionalism and empathy.
• Monitor hotel security and address any issues that arise during the night shift.
• Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
• Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
• Collaborate with other team members to ensure guest satisfaction and seamless daily operations.

Qualifications

• Previous experience in a hotel front desk or night audit role is preferred.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and proficiency in basic accounting principles.
• Able to work independently and make quick decisions in a fast-paced environment.
• Proficient in using hotel management software and computer applications.
• Availability to work overnight shifts, including weekends and holidays.

Benefits

• Competitive salary and benefits package, including health and dental insurance.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.
• Discounts on hotel accommodations and services.