FRONT DESK AGENT

Responsibilities

• Greet guests courteously and efficiently
• Sell rooms and provide guest services
• Maintain customer accounts and collect revenue
• Provide accurate and updated information about the hotel and its facilities
• Promote positive public relations
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• No prior experience necessary
• Good appearance and strong written and oral communication skills

Qualifications

• Essential Physical Functions: Standing, Walking, Sitting, Kneeling, Lifting (max weight 20 lbs), Pushing (max weight 20 lbs), Pulling (max weight 20 lbs), Carrying (max weight 20 lbs), Bending, Stooping, Climbing stairs, Climbing ladders, Reaching (max height 3'), Driving, Working on or with moving machinery, Working at rapid work speed, Working in isolation, Working around people
• Essential Mental Functions: Writing English, Reading English, Speaking English, Working under pressure/stress, Speaking with guests/customers, Speaking with employees, Working with basic math skills, Making decisions based on facts, Making decisions based on data, Making decisions based on personal judgment, Making accurate measurements according to set standards, Planning and/or supervising the activities others
• Essential Interactive Functions: Working under close supervision, Working under minimal supervision, Working and interacting with management in a professional and courteous manner, Working and interacting with co-workers in a professional and courteous manner, Working and interacting with guests in a professional and courteous manner
• Essential Environment Functions: Working inside, Working outside, Working in a fast paced environment, Exposed to chemicals, Exposed to dust, fumes, gases, smoke, Exposed to sudden marked changes of temperature and humidity
• Other: Key not applicable