Front Desk Agent

About the role

The entry-level position serves as a primary point of contact for guests, handling arrivals, departures, questions, requests, and routine front-office needs. Work setting: on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers; not a remote position.

Responsibilities

• Welcome guests and complete check-in and check-out procedures
• Answer questions about property services, amenities, schedules, and the surrounding area
• Coordinate guest requests with housekeeping, maintenance, and other departments
• Maintain accurate guest records, payments, keys, and front-desk communications

Candidate profile

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills

• customer
• customer service
• entry-level