Front Desk Agent

About the role

The Front Desk Agent will be the first point of contact for guests during their stay and will manage all aspects of their accommodation. This role is part of a team that aims to meet and exceed guest expectations from the moment they walk through the doors.

Responsibilities

• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling the cash drawer.
• Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide general information to ensure a pleasant stay.
• Print and process routine reports and may assist in training new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy complaints.
• Assist other departments with requirements pertinent to hotel guests.
• Maintain a clean, safe, hazard‑free work environment within the area of responsibility.
• Perform any other duties as assigned.

Qualifications

• Embrace the “Be FAIR” ideals: Friendly, Accommodating, Inclusive, and Respectful.
• Team player with a guest‑first attitude.
• Prior restaurant experience preferred.
• Passion for great food and fun.
• Comfortable working in a fast‑paced environment.

Benefits

• Unparalleled training and development programs.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Flexible schedules.
• Multiple benefit plans to suit individual needs.
• Paid time off or paid sick leave (based on location).
• Opportunities for advancement.
• Community volunteer opportunities with Landry’s League.
• Positive and respectful work environment where diversity is valued.

Pay

Salary range: USD $23.00 – USD $30.00 per hour. This is a tipped position that does not earn tips.