Front Desk Agent

About the role

We are seeking a highly organized and personable Front Desk Agent to join our welcoming team in Key West, FL. The ideal candidate will make lasting first impressions and handle conflicts with poise.

Responsibilities

• Greet guests upon arrival and make them feel welcome
• Recognize repeat, VIP status and/or loyalty guests
• Administer check-ins and check-outs
• Provide front desk services to guests
• Assign rooms and manage administrative duties
• Deliver mail and messages
• Process guest payments
• Cook up with bell service and staff management
• Be a source of information for guests on matters like transportation and restaurant advice
• Accommodate general and unique requests from guests
• Diffuse conflict or tense situations with guests

Requirements

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication skills
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Qualifications

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication skills
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount