Front Desk Agent

About the role

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team! Front Desk Agents check guests in and out of hotels, motels, and resorts. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.

Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
• Respond to guest’s requests for immediate repairs.

Qualifications

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks

Benefits

• Health insurance, ensuring access to quality medical care when needed
• Dental and vision insurance are provided to promote overall health and wellness
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options
• Seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones
• Paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving regular pay
• Travel discounts at our portfolio of hotels
• Additional benefits may be available based on the individual hotel that is hiring