Front Desk Agent

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No metadata like Job ID. Remove boilerplate. We need to parse the job description. Content: - Pay: "$16 to $17 per hour" appears early. So we have Pay section. - Schedule: Not explicitly given? There's mention: "Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required". That's schedule info. So we can include Schedule section. - Benefits: Not mentioned. No benefits listed. So omit Benefits. - About the role: Could be a brief description: "Attend to guests’ needs, included, but not limited to, registration, checkout and cashiering". That's a description of role. So we can have About the role section with that sentence. - Responsibilities: The long list of duties and responsibilities after "Duties and Responsibilities:" includes many bullet-like sentences. We'll put them in

• . - Requirements: "Required Experience / Education: 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred. High School Diploma or GED". That's requirements. - Qualifications: "Qualifications: Be able to pass a background check. Must be able to stand for long periods of time, up to 8 hours Fluent in English Must be authorized to work in the United States Computer skills Oral and written communication skills Detail Oriented Professional". That's qualifications. - Skills: Might be overlapping with qualifications; but we can separate: maybe "Computer skills, Oral and written communication skills, Detail Oriented, Professional". However the qualifications list includes those. The instruction: Prefer a few substantive sections over many thin ones. We could combine Qualifications and Skills? But we have both headings possible. Since qualifications already includes skills, we could just have Qualifications section and omit Skills. Or we could have Skills separate if there is distinct content. The qualifications list includes "Computer skills, Oral and written communication skills, Detail Oriented, Professional". That's skills. So we could treat that as Skills section and keep Qualifications for background check, standing, language, work authorization. But the posting lumps them together under "Qualifications:" line. However we can split: Qualifications: background check, stand long periods, fluent English, authorized to work US. Skills: computer skills, oral/written communication, detail oriented, professional. That seems reasonable. We must not invent content; we must preserve all substantive info. Splitting is okay as long as we don't lose or add. We'll just separate the list. Now we need to format. We'll output:

  About the role

  Attend to guests’ needs, included, but not limited to, registration, checkout and cashiering.

  Responsibilities

  • Take every opportunity to amaze the guests
  • Smile, have eye contact and greet guests immediately
  • Maintain a well-groomed, professional appearance at all times
  • Actively solicit feedback from guests
  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs (If applicable)
  • Operate or assist with shuttle or transportation. Service in a timely and courteous manner(If applicable)
  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use guest names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests’ with laundry/dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Moonrise Standard Operating Procedures
  • Demonstrate proper selling techniques during the reservation and walk-in process
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
  • Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in: name, address, method of payment, etcRetrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash bankStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales departmentProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsEnsure protection of guests room numbersBook reservations for those guests who approach the Front DeskBe an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackReport to work on timeGive adequate notice if going to miss workBe available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are requiredMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsPerform other assignments as directed by the Assistant General MangerAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbookPerform other job duties as neededRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employmentDue to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is requiredUpon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
  But that last bullet is huge and includes many sentences that are actually part of responsibilities but also some schedule etc. However we already extracted schedule info; but it's okay to keep inside responsibilities. However we might want to separate schedule section. The schedule info appears within that long bullet: "Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required". We could pull that out to Schedule section. But we must not duplicate. We could keep it in responsibilities and also have schedule section? Better to extract to schedule section to avoid duplication. However we must preserve all info; moving it is fine as long as we keep it somewhere. We'll extract schedule sentence to Schedule section. Thus we need to parse the long bullet and separate schedule sentence. Let's extract schedule sentence: "Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required". We'll put that in Schedule section. Now responsibilities bullet list should exclude that sentence. We'll need to adjust the responsibilities list accordingly. Let's list responsibilities items from the text before that sentence. Original responsibilities after "Duties and Responsibilities:" up to before schedule sentence. Let's copy the text: "Take every opportunity to amaze the guestsSmile, have eye contact and greet guests immediatelyMaintain a well-groomed, professional appearance at all timesActively solicit feedback from guestsGreet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit informationAccept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requestedPromptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner(If applicable) Assist guests with luggage upon their arrival to and departure from the hotelUse guest namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests’ with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Moonrise Standard Operating ProceduresDemonstrate proper selling techniques during the reservation and walk-in processAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and servicesIncrease revenues by offering customers upgraded rooms and promoting hotel amenities and outletsEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in: name, address, method of payment, etcRetrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash bankStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales departmentProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsEnsure protection of guests room numbersBook reservations for those guests who approach the Front DeskBe an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackReport to work on timeGive adequate notice if going to miss workBe available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are requiredMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsPerform other assignments as directed by the Assistant General MangerAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbookPerform other job duties as neededRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employmentDue to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is requiredUpon employment, all associates are required to fully comply with Moonrise