Front Desk Agent
About the role
Japanese/English bilingual skills required. Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
Responsibilities
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Attention to customer service with a professional and pleasant personality.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Japanese/English bilingual skills
- Attention to detail while multi-tasking
- Team‑oriented, cooperative attitude
- Strong customer service skills
- Professional and pleasant personality
Benefits
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Free on‑site employee parking
- Discounts to onsite food outlets and services
- Complimentary soft drinks, coffee and tea
- Quarterly team luncheon celebrations and awards
- Complimentary work shoes
- Discounted theme park tickets and rental cars
- Community service opportunities
- Sustainability awards – Audubon Green Lodging
Pay
Hourly rate: $35.18
Schedule
Available to work a flexible schedule including evenings, weekends, and holidays.