Front Desk Agent
Marriott Vacations Worldwide · Orlando, FL · 2 wk ago
Management$20.05/hrFull-time
Where Great Benefits Lead To a Life Fulfilled
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Site Specific Perks
- Free on-site associate parking during shift
- Uniform laundering (Front Office, Engineering, and Housekeeping)
- Discount at all on-site Food & Beverage outlets
- Work shoe credit through Shoes for Crews twice a year
- Bi-annual team building events
- Quarterly celebrations, Associate of the Month, Associate Appreciation Week
- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
As a Guest Services Agent, a typical day will include:
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience And Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become a Guest Services Agent At MVW
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position Requirements
Specific job duties may differ by property, size of team, or facility.
Qualifications
Must be available weekends and holidays.