Front Desk Agent

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We invest in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success, committed to revenue growth, maximizing asset value, and fostering a supportive environment for employees.

About the role

We are seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you. Candidates with open/flexible availability are preferred.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments, and handle special requests
• Understand daily hotel operations, policies, procedures, and internal rules
• Knowledge of the Brand’s operating systems and customer loyalty programs
• Familiarity with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit during check-out and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out guests
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest issues are resolved
• Provide information about the city, local area, and attractions
• Utilize spare time for cleaning (e.g., front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

Duties, responsibilities, and activities may change at any time with or without notice.

Skills

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Excellent communication, both verbal and written
• Strong computer skills and phone etiquette
• Must be able to multi-task

Qualifications

• Hotel or customer service experience is preferred
• Satisfactory criminal background screening required
• Valid driver’s license with safe driving record may be required

Benefits

• Career development & training
• Day-1 benefits
• Paid time off
• Team member discounts
• 401(k) with company match
• And more!

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties, the employee is regularly required to:

• Verbally communicate and listen
• Stand for long periods of time
• Walk, kneel, stoop, and bend
• Lift up to 50 pounds

Schedule

This position requires variable hours based on the needs of the hotel, including nights and weekends.