Front Desk Agent

About the role

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees.

Join us in elevating hotel operations and maximizing profitability. Join Our Team Today! The Hampton Inn & Suites - North Port is currently seeking experienced and enthusiastic Guest Service Agents, to assist with AM and PM front office operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Seeking candidates with open availability to work both AM and PM desk shifts.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills and Competencies

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task
• Flexibility with schedule

Qualifications

• Hotel or customer service experience is preferred
• Satisfactory criminal background screening required
• Ability to verbally communicate, listen, stand for long periods of time, walk, kneel, stoop, bend, and lift up to 50 pounds

Schedule

This position requires variable hours based on the needs of the hotel including nights and weekends.