Front Desk Agent

About the role

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Hampton Inn & Suites - Grand Rapids Downtown is looking for enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Please note: We are seeking candidates with flexible availability to cover both 1st shift (7am-3pm) and 2nd shift (3pm-11pm).

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• 1-2 years of hotel experience is a plus
• Valid driver’s license and safe driving record
• Satisfactory criminal background screening required
• Professional references
• This position does not manage any staff members

Skills

• Computer software skills
• Communication both verbal and written
• Dependable and guest-focused
• Time management and problem-solving skills
• Strong leadership abilities