Front Desk Agent

Essential Duties And Responsibilities

• Greet and check in all guests.
• Aid in fulfilling guest needs and anticipate them when possible.
• Maintain accurate room status and inform Housekeeping of any changes.
• Aid guests in making future reservations.
• Stay updated on all current policies and procedures.
• Assist with guest arrivals and departures.
• Represent Lanier Islands by assisting guests with other island activities.
• Communicate with superiors and colleagues about guest room statuses, requests, and maintenance issues.
• Utilize the daily log book to coordinate information across all shifts.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• Prior experience working in hotels/resorts preferred but not required.
• Ability to comprehend and communicate in English both verbally and non-verbally.
• Read and understand simple instructions, memos, and business documents.
• Apply basic mathematical skills including addition, subtraction, multiplication, and division.
• Apply common sense to follow instructions and solve practical problems.
• Regularly stand, walk, stoop, kneel, crouch, crawl, push, and pull.
• Occasionally lift up to 25 pounds.
• Must have a valid driver's license and satisfactory MVR.