Front Desk Agent

About the role

The Element Overland Park is seeking a full-time Front Desk Agent to join their team. This position offers a genuine opportunity to create memorable experiences for guests and contribute to a welcoming hotel environment.

Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Accomplish preregistration and block rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Be sales-minded, presenting options and alternatives to guests and offering assistance in making choices.
• Use suggestive selling techniques to sell rooms and promote other services of the hotel.
• Know the location and types of available rooms as well as the activities and services of the property.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day use rooms.
• Possess a working knowledge of the reservations department, taking same-day and future reservations as necessary.
• Know cancellation procedures, use proper front office equipment, and process guest check-outs.
• Work closely with the housekeeping department to keep room status reports updated and coordinate requests for maintenance and repair work.
• Use proper telephone etiquette, mail, package, and message handling procedures.
• Attend department meetings and report any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures and be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Be prepared to move from accustomed shifts to other shifts as needed due to business demands.

Requirements

• High school graduate or equivalent education.
• Previous hotel-related experience preferred.
• Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity.
• May occasionally need to lift and carry up to 40 pounds.

Qualifications

• Must possess a valid driver’s license.
• Must be able to communicate effectively both verbally and in writing.
• Must be able to work flexible hours including weekends and holidays.

Skills

• Excellent customer service skills.
• Strong organizational and multitasking abilities.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and procedures.
• Proficiency with front office equipment.

Benefits

The Element Overland Park offers competitive benefits including health insurance, retirement plans, paid time off, and more. Details will be provided during the interview process.

Pay

The salary range for this position is $15 - $20 per hour, depending on experience.

Schedule

Shifts are typically 8-hour days, Monday through Friday, with potential for weekend and holiday work. Specific schedules will be discussed during the interview process.

About KMG Hotels

KMG Hotels was founded in 2000 and is owned by Jay Koshiya and Sanjay Koshiya. The company is committed to growth and excellence in the hospitality industry, striving to exceed the expectations of its associates, guests, and partners. For more information about KMG Hotels, visit their website.