Front Desk Agent

Responsibilities

• Aids in pre-registration and room blocking for reservations.
• Handles guest registration and communicates hotel amenities.
• Manages guest check-ins and check-outs during shifts.
• Uses proper telephone etiquette.
• Sets up rooms according to guest requests when possible.
• Verifies guest payment methods and follows credit-check procedures.
• Maintains guest satisfaction and ensures a positive experience.
• Knows room locations, types, and rates.
• Presents room options and assists guests in making choices.
• Uses suggestive selling techniques to promote rooms and other services.
• Coordinates room status updates with the housekeeping department.
• Maintains cleanliness and tidiness of the front desk area.

Qualifications

• High school diploma or equivalent, with 0-2 years of experience.
• Excellent communication and guest service skills.
• Must be able to speak and understand primary guest languages.
• Working knowledge of reservations department.
• Microsoft Office computer skills.
• Sales-minded personality.
• Physical abilities: fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, lifting up to 40 pounds occasionally.

Benefits

• Competitive PTO offering.
• Robust benefits package including health, dental, vision, life, and disability insurance.
• 401(k) retirement plan.