Front Desk Agent

About the role

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. You will build lasting impressions and gain loyal guests by handling all questions, requests, and complaints promptly and courteously.

Responsibilities

• Ensure that all guests receive a friendly, efficient, and error-free check-in and check-out experience.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages, and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Requirements

• Previous customer service experience where you have been guest-facing in a fast-paced environment is ideal.
• Strong verbal and written communication skills.
• Able to read, write, type, and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.
• Available to work evenings, weekends, and holidays.

Benefits

• Group insurance, including medical, dental, vision, and company-paid life insurance.
• Paid time off.
• Company-matched 401(k) plan.
• Voluntary benefits including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program, and more.
• Get paid daily.