Front Desk Agent

About the role

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests
• Respond to all guest requests in an accurate and timely manner
• Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
• Communicate and collaborate with all departments, provide clear information about guest concerns and preferences
• Attend to details in all reservations, changes and preferences

Requirements

• Experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and ensuring execution of guest’s preferences
• Attention to detail, and technical skills

Qualifications

• Valid work authorization for the U.S.

Skills

• Knowledge of hotel services and operations
• Effective communication and interpersonal skills
• Customer service orientation
• Attention to detail

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule

• Full time (days, evening, overnights, weekends and holidays.)