Front Desk Agent

About the Role

As a Front Desk Agent at Four Seasons Hotel Los Angeles at Beverly Hills, you will create exceptional guest experiences through efficient and friendly check-ins and check-outs, handling guest interactions with the highest level of hospitality and professionalism, and resolving customer inquiries or complaints. You will utilize various computer systems to manage reservations, room assignments, and billing, ensuring accuracy and guest satisfaction.

Responsibilities

• Check guests in and out of the hotel efficiently and courteously, using the guest’s name whenever possible.
• Ensure guests are assigned their requested room type, establish credit or payment methods, charge the correct rate, and issue room keys.
• Arrange for luggage delivery to guest rooms.
• Prepare and explain guest bills during check-out.
• Handle all guest interactions with professionalism, accommodating special requests and resolving complaints.
• Assist guests with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
• Respond to guest requests accurately and promptly, both in person and by phone.
• Utilize computer systems (e.g., Opera) to check guests in/out, run daily reports, and select/block rooms for arriving guests.

Requirements

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera or similar hotel management software is preferred.
• Ability to learn multiple computer systems and input information accurately.
• Strong ability to work cohesively with coworkers across departments.
• Ability to prioritize, organize, and follow up on tasks.
• Previous hotel front desk or hospitality experience is strongly preferred.
• Availability to work weekends, days, evenings, and holidays.

Benefits

• Comprehensive benefits package: Medical, Dental, and Vision coverage.
• 401K Retirement Savings Plan.
• Employee Assistance Program.
• Life Insurance.
• Free on-site parking.
• Training programs and tuition reimbursement.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Pay

Hourly rate: $32.85.

Schedule

Full-time position with AM/PM shifts, including holidays and weekends.