front desk agent

**Position Summary** Provide outstanding guest service by managing front desk operations, handling reservations, processing check-ins and checkouts, and assisting guests with hotel and local area information. **Key Responsibilities** Greet guests and provide friendly customer service. Handle check-ins, checkouts, reservations, and guest inquiries. Process cash and credit card transactions accurately. Maintain knowledge of hotel rates, promotions, and in-house events. Operate front desk systems and complete required reports. Assist guests with safe deposit boxes and special requests. Follow hotel policies, emergency procedures, and communication standards. Maintain a clean and organized work area. **Qualifications** Previous customer service or hospitality experience preferred. Strong communication and computer skills. Ability to multitask in a fast-paced environment. Must be available to work weekends and holidays.