Front Desk Agent

Responsibilities

• Greet and welcome guests upon arrival and departure in a professional and courteous manner.
• Aid guests with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
• Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
• Cook up with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and handle billing transactions securely and accurately.
• Maintain cleanliness and organization of the front desk area.
• Promote hotel services, amenities, and local attractions for guests.

Requirements

• Minimum of (1) year experience in guest service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Proficiency with computers and reservation software is a plus.
• Availability to work mornings, afternoons and evenings, weekends, and holidays.

About The Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere. We are an Equal Opportunity Employer.